Orange Hardwares is a Subsidiary of Quick Digit Solutions.

Refund Policy

At Quick Digit Solutions LLC, we value our customers and are committed to ensuring that you are satisfied with the services we provide. This Refund Policy outlines the conditions under which refunds can be requested, how refunds are processed, and what steps you can take to resolve concerns.

Eligibility for Refunds

  1. Request Window:
    • Refund requests must be submitted within 30 calendar days of the delivery of the service. After this period, we will not be able to accommodate refund requests, except under extraordinary circumstances as determined at the discretion of Quick Digit Solutions LLC.
  2. Valid Reasons for Refunds: Refunds will be considered in the following scenarios:
    • Non-delivery of the service: If the agreed-upon service has not been delivered within the promised timeframe.
    • Significant service discrepancies: If the service provided deviates significantly from what was agreed upon in the contract or service agreement.
    • Technical issues or errors: If there are technical errors directly attributable to Quick Digit Solutions LLC that cannot be resolved within a reasonable timeframe.
  3. Exclusions: Refunds will not be issued for:
    • Issues caused by third-party tools, platforms, or systems outside our control.
    • Customer’s failure to provide necessary data, access, or feedback required to complete the service.
    • Change of mind after the service has been delivered.

Refund Request Process

  1. How to Submit a Refund Request:
    • For the quickest response, submit your refund request in writing via email to [email protected]. Alternatively, you can also send us a message here.
    • The email should include:
      • Full name and contact details of the customer.
      • Invoice number and date of service.
      • Detailed explanation of the reason for the refund request.
      • Any supporting documentation or evidence, if applicable.
  2. Response Timeline:
    • Upon receiving a refund request, our support team will acknowledge receipt within 2 business days.

Refund Processing

  1. Approval and Processing Time:
    • If your refund request is approved, we will initiate the refund process within 5 business days.
    • Please note that while we process refunds promptly, the time it takes for funds to appear in your account depends on your bank or payment provider. This can vary and is beyond the control of Quick Digit Solutions LLC.
  2. Refund Method:
    • Refunds will be issued via the original payment method used for the transaction unless otherwise agreed upon in writing.

Escalation for Unresolved Concerns

  1. Unresolved Issues:
    • If you feel that your concern has not been adequately addressed by our support team, you may escalate the matter to our compliance department.
    • Email your escalation to [email protected], including:
      • Your original refund request details.
      • A summary of the unresolved issue.
      • Any additional relevant information.
  2. Compliance Review Timeline:
    • Our compliance team will acknowledge your escalation within 2 business days and provide a resolution or update within 5 business days.

Customer Commitment

At Quick Digit Solutions LLC, we strive to maintain transparency, fairness, and efficiency in handling all refund-related matters. This Refund Policy is designed to protect both our customers and our business. By ensuring clear communication and a straightforward process, we aim to address concerns swiftly and satisfactorily.

For any further questions or clarifications about this policy, please feel free to reach out to us at [email protected].

Thank you for choosing Quick Digit Solutions LLC.